The Service | Frequently Asked
We want you to feel confident in every piece you bring home. Whether you have questions about our lead-free materials, our shipping process, or how to handle a custom commission, we have gathered the most common answers here to help you. If you don’t find exactly what you are looking for, our team is always available to assist you personally.
Material & Craft
What makes Reeth brass different from commercial brassware?
What makes Reeth brass different from commercial brassware?
At Reeth, we believe brass should feel alive. By marrying modern precision with traditional hand-finishing, we create functional objects with a commanding weight and enduring longevity. This dedication to authentic craftsmanship results in pieces that stand far apart from mass-produced commercial wares.
Are Reeth products handmade or machine finished?
Are Reeth products handmade or machine finished?
Each piece is handcrafted using traditional casting and hand finishing techniques. Machines may assist in certain stages, but the final form and finish are shaped by hand.
Why does my brass item have slight variations or small marks?
Why does my brass item have slight variations or small marks?
Reeth pieces are handcrafted, not machine perfected. Subtle variations in texture, finish, or tone are natural outcomes of the casting and hand finishing process. These details are marks of craftsmanship and make each object unique.
Why do prices vary between different production batches?
Why do prices vary between different production batches?
Because we are a direct manufacturing brand, our pricing is tied to the actual weight of the metal. Our pieces are hand-poured and sand-cast, meaning the density can fluctuate between runs. We adjust our prices to ensure you pay for the exact volume of brass or Kansa in the specific object you receive.
Is Reeth brass lead-free and safe for daily use?
Is Reeth brass lead-free and safe for daily use?
Yes. Our brass is suitable for everyday use. For food contact products, we follow material and finishing practices intended for regular dining and serving when used and cared for as instructed.
Will the brass change colour over time?
Will the brass change colour over time?
Yes. Brass naturally develops a patina as it ages. This is a characteristic of the material and part of its charm. The surface may deepen or mellow with use and time.
Are Reeth products suitable for gifting?
Are Reeth products suitable for gifting?
Yes. Reeth objects are often chosen as thoughtful gifts for homes and special occasions. Each piece is designed to be meaningful, lasting, and appropriate for everyday living.
Are Reeth objects meant to be used or displayed?
Are Reeth objects meant to be used or displayed?
Reeth objects are designed to be used daily. They are made to live in the home and age gracefully over time, not to be kept away for special occasions.
Why do Reeth pieces feel heavier than similar products?
Why do Reeth pieces feel heavier than similar products?
Reeth objects are made using solid brass rather than thin sheets or coatings. The weight reflects the material quality and contributes to stability, durability, and longevity.
Care & Aging
How should I care for my brass products?
How should I care for my brass products?
Clean gently using a soft, dry or slightly damp cloth. Avoid abrasive scrubbers and harsh chemical cleaners. Detailed care instructions are provided with each product.
How can I restore the original golden shine?
How can I restore the original golden shine?
If you prefer a brighter finish, natural methods like a lemon and salt scrub or tamarind paste can help restore the shine. For a detailed maintenance guide, please visit our Care Journal.
Why does my brass item have slight variations or small marks?
Why does my brass item have slight variations or small marks?
Every Reeth piece is handcrafted by master artisans. Subtle variations in texture, weight, or finish are not defects; they are the "soul" of the craft. These unique marks prove that your object was cast and finished by hand, not by a machine.
Custom Projects
Can I order a custom design or a specific weight?
Can I order a custom design or a specific weight?
Yes. We accept a limited number of custom commissions depending on feasibility and production schedules. Please contact us with your requirements, and our team will guide you on what is possible.
Are custom orders returnable?
Are custom orders returnable?
Custom orders are made specifically to your requirements and cannot be returned or refunded once production has begun.
Shipping & Logistics
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Dispatch timelines vary by product. Most pieces ship within 3–7 working days, while made-to-order items may take up to 15 working days.
Do you ship across India?
Do you ship across India?
Yes, we currently ship across India through trusted delivery partners.
How do you handle such heavy shipments?
How do you handle such heavy shipments?
Many Reeth pieces are substantial in weight due to solid brass construction. We use secure packaging and trusted logistics partners to ensure safe delivery. Heavier items may require specialised handling during transit.
Is my shipment insured?
Is my shipment insured?
Yes. All shipments are insured during transit. In the rare event of damage, please contact us within 7 days of delivery with photographs or an unboxing video so we can assist you.
Terms & Returns
Which payment methods do you accept?
Which payment methods do you accept?
We accept major debit cards, credit cards, UPI, and other payment methods available at checkout. We use Razorpay/Cashfree to provide 100% secure checkouts. You can pay via UPI (GPay, PhonePe), Credit/Debit Cards, and Net Banking. For high-value items, EMI options are available at checkout.
What is your return policy?
What is your return policy?
Returns or exchanges are accepted only if an item arrives damaged, defective, or incorrect. Due to the handcrafted and made to order nature of our products, returns based on personal preference are not accepted once an order has been shipped.
What should I do if my item arrives damaged?
What should I do if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and clear photographs or an unboxing video. Our team will guide you through the next steps.
How long do refunds take?
How long do refunds take?
Approved refunds are processed within 7 to 10 business days after the returned item is received and inspected. Refund timelines may vary depending on your bank or payment provider.
The Line of Inquiry
If your inquiry is not covered in our documentation, please reach out to our studio team via email or WhatsApp. We are here to provide direct assistance and further clarity on your specific requirements.
